117bet Frequently
Asked Questions
Everything you need to know about registering, depositing via bKash and Nagad, withdrawing funds, understanding bonuses, cricket betting rules, and staying safe on 117bet — answered clearly in English for players across Bangladesh.
This FAQ page covers the most common questions asked by 117bet players in Bangladesh — from opening your first account and completing KYC verification, to making fast bKash and Nagad deposits, understanding wagering requirements, placing cricket bets during the BPL and T20 World Cup, and accessing responsible gaming tools. If your question is not answered here, our English-speaking support team is available around the clock at .
Account & Registration
QHow do I create a 117bet account in Bangladesh?
Creating a 117bet account takes under three minutes. Visit the 117bet website, click the registration link, and fill in your mobile number, a secure password, and your preferred currency (BDT). You must confirm that you are 18 years of age or older and agree to the Terms and Conditions before your account is activated.
QWhat documents do I need to verify my 117bet account?
117bet requires standard KYC documents to verify your identity: a valid National ID card (NID) or passport, and proof of your mobile banking account (such as a bKash or Nagad account statement). Documents can be submitted by emailing scanned copies to . Verification is typically completed within 24 hours.
QI forgot my 117bet password — how do I reset it?
You can reset your 117bet password by clicking the "Forgot Password" option on the login page and entering your registered mobile number or email address. A reset link or OTP will be sent to your registered contact. If you are still unable to access your account, contact 117bet support at for assistance.
QCan I have more than one account on 117bet?
No. 117bet strictly allows one account per person. Duplicate accounts are a violation of the Terms and Conditions and may result in all associated accounts being permanently closed and balances forfeited. If you believe a duplicate account was created in error, contact support immediately at to have the situation resolved.
QHow do I close my 117bet account?
To close your 117bet account, email with the subject line "Account Closure Request", including your registered username and mobile number. Our team will process the request within 24 hours. Any remaining balance will be refunded to your verified payment method before closure. If you are closing due to a gambling concern, we recommend requesting self-exclusion instead — see Section 5 for details.
Deposits & Withdrawals
QHow do I deposit money into my 117bet account using bKash?
To deposit via bKash on 117bet, log in to your account, navigate to the Deposit section, and select bKash as your payment method. You will be shown a 117bet bKash merchant number — send your deposit amount to that number from your bKash app, then enter the transaction ID on the 117bet deposit page to confirm. Deposits are credited within minutes.
QHow long does a Nagad deposit take on 117bet?
Nagad deposits on 117bet are processed almost instantly — typically within 1 to 5 minutes of the transaction being confirmed. If your deposit has not appeared after 15 minutes, check that you entered the correct transaction ID on the 117bet deposit confirmation page, then contact our support team at with the Nagad transaction reference for quick resolution.
QWhat is the minimum deposit amount on 117bet?
The minimum deposit amount on 117bet is ৳200 for mobile banking methods including bKash, Nagad, Rocket, and Upay. For bank transfers via Dutch-Bangla Bank, BRAC Bank, IBBL, or Sonali Bank, the minimum deposit is ৳500. These thresholds ensure that transaction processing fees remain proportionate to the deposit value.
QWhat is the minimum withdrawal amount on 117bet?
The minimum withdrawal amount on 117bet is ৳500 for bKash, Nagad, and Rocket. For bank transfers, the minimum withdrawal is ৳1,000. Withdrawals must be made to the same payment method used for your deposit, and your account must be fully KYC verified before any withdrawal can be processed.
QHow long does a 117bet withdrawal take to arrive?
Withdrawals to bKash, Nagad, and Rocket from 117bet are typically processed within 30 minutes to 2 hours during Bangladesh Standard Time (BST, UTC+6) business hours. Bank transfer withdrawals may take 1–3 business days depending on the receiving bank. All withdrawals are subject to a verification check before release, which is why a fully verified account speeds up the process significantly.
QDoes 117bet charge any fees on deposits or withdrawals?
117bet does not charge platform-level fees on standard deposits or withdrawals. However, your mobile banking provider (bKash, Nagad, Rocket, etc.) or bank may apply their own transfer charges as per their standard rates. We recommend checking your payment provider's fee schedule before initiating a large transfer.
Games & Gameplay
QCan I bet on BPL cricket matches on 117bet?
Yes. 117bet covers Bangladesh Premier League (BPL) matches extensively, with pre-match and live in-play betting markets available throughout the tournament. You can bet on match winners, top run-scorers, wicket takers, total runs, and many other markets. IPL, T20 World Cup, and Bangladesh Tigers international fixtures are also covered with competitive odds.
QWhat types of games are available on 117bet?
117bet offers a wide range of games including cricket and sports betting, live dealer casino games (roulette, blackjack, baccarat, Teen Patti), video slots from providers like Pragmatic Play, NetEnt, and Microgaming, crash games, card games, and Bingo. New game titles from top studios are added regularly to keep the selection fresh for all players.
QIs the 117bet casino fair? How are game outcomes determined?
Yes, all casino games on 117bet use certified Random Number Generator (RNG) technology supplied by independent, reputable game studios including Evolution Gaming, Pragmatic Play, and Spribe. These studios are regularly audited by third-party testing agencies to ensure fair and unbiased outcomes. 117bet does not alter game results in any way.
QCan I play 117bet on my mobile phone?
Yes. The 117bet platform is fully optimised for mobile browsers on both Android and iOS devices. You can access all games, make deposits and withdrawals, and manage your account directly from your smartphone browser without needing to download a separate app. The mobile experience is designed to work smoothly on standard Bangladeshi mobile internet connections.
QWhat is the Return to Player (RTP) rate for slots on 117bet?
The RTP rate for slot games on 117bet varies by game title, as RTP is set by the game developer rather than the platform. Most slots from top providers like Pragmatic Play and NetEnt carry RTPs between 94% and 97%. You can find the specific RTP for any game in its information or help section within the game interface itself.
Bonuses & Promotions
QWhat welcome bonus does 117bet offer to new players?
117bet offers a welcome bonus to newly registered players on their first deposit. Bonus terms — including the match percentage, maximum bonus amount in BDT, eligible games, and wagering requirements — are outlined in the current promotions section of the platform. Always read the full bonus terms before opting in to ensure the offer suits your playing style.
QWhat are wagering requirements and how do they work on 117bet?
Wagering requirements specify how many times you must bet the bonus amount (or bonus plus deposit) before any winnings derived from that bonus can be withdrawn. For example, a 20x wagering requirement on a ৳1,000 bonus means you must place a total of ৳20,000 in qualifying bets before the bonus converts to withdrawable cash. Different games may contribute different percentages toward wagering — slots typically contribute 100%, while live casino games may contribute less.
QDoes 117bet offer free spins or reload bonuses?
Yes. In addition to the welcome offer, 117bet runs periodic reload bonuses, free spin promotions tied to new slot launches, and seasonal offers around events like Eid, Pohela Boishakh, IPL, and the BPL. Active players are notified of these promotions via their registered contact details. Check the promotions page within your account for the latest available offers.
QCan I opt out of receiving bonus offers on 117bet?
Yes. If you prefer to play without bonus offers — which removes wagering requirements from your deposits — you can contact the 117bet support team at and request to be removed from promotional communications. This is particularly recommended for players who prefer straightforward cash play without the conditions attached to bonus funds.
QWhy was my bonus cancelled or removed from my account?
Bonuses on 117bet can be cancelled for several reasons: the wagering deadline expired before requirements were met, a game not eligible for that bonus was played with active bonus funds, or a second deposit was made before the existing bonus was completed. If you believe a bonus was removed in error, contact with your account details and the relevant transaction dates for review.
Safety & Responsible Gaming
QIs 117bet safe and legal for players in Bangladesh?
117bet operates as a safe and reliable online platform with SSL encryption protecting all player data and transactions. The platform uses certified game technology and adheres to responsible gaming standards. Players in Bangladesh access the site for entertainment purposes. All transactions are processed securely, and personal data is handled in accordance with the 117bet Privacy Policy.
QHow does 117bet protect my personal and financial information?
117bet uses 256-bit SSL encryption on all data transmissions between your device and the platform, ensuring that your personal details and payment information cannot be intercepted. Financial data is handled through secure payment processor integrations. 117bet does not sell or share your personal data with third parties for marketing purposes — see the Privacy Policy for full details.
QWhat is the minimum age to play on 117bet?
The minimum age to register and play on 117bet is 18 years old. This is a strict and non-negotiable requirement. All players must confirm their age during registration, and 117bet reserves the right to request proof of age (National ID or passport) at any time. Accounts found to be operated by individuals under 18 will be permanently closed and any balances forfeited.
QHow do I self-exclude from 117bet if gambling is becoming a problem?
To self-exclude from 117bet, email with the subject "Self-Exclusion Request", your username, and your preferred exclusion period (6 months, 12 months, 5 years, or permanent). Your account will be suspended within 24 hours — often much sooner. During the exclusion period, you will not receive promotional communications, and any remaining balance can be withdrawn.
QHow do I contact 117bet customer support?
The 117bet support team is available 24 hours a day, 7 days a week in English. You can reach us by emailing . Response times are typically under 30 minutes during Bangladesh Standard Time (BST, UTC+6) peak hours. For urgent matters such as account access issues or responsible gaming requests, please indicate the urgency in your subject line.
A Platform Built for Bangladesh
From fast mobile payments to 24/7 English support and a full library of certified games, 117bet is designed around the needs of Bangladeshi players.
bKash & Nagad Payments
Deposit and withdraw in BDT using bKash, Nagad, Rocket, and Upay — the mobile payment methods every Bangladeshi player already uses. Deposits credit within minutes, no bank account required.
SSL Encrypted & Secure
Every connection to 117bet is protected by 256-bit SSL encryption. Your personal data, payment details, and account activity are kept private and secure at all times — the same standard used by leading international banks.
Cricket Betting Coverage
Bet on BPL, IPL, T20 World Cup, and Bangladesh Tigers internationals with deep pre-match and live markets. 117bet offers some of the most comprehensive cricket betting options available to Bangladeshi players.
24/7 English Support
Our support team responds in English around the clock. Whether you have a deposit question at 2 AM or need help with a withdrawal during the BPL final, real assistance is always one email away at [email protected].
Certified Fair Play
All casino games on 117bet use independently audited RNG technology from leading studios including Pragmatic Play, Evolution Gaming, and Spribe. Every spin, card draw, and dice roll is genuinely random and verifiably fair.
Responsible Gaming Tools
117bet provides deposit limits, session time reminders, cooling-off periods, and self-exclusion options so that every player can enjoy the platform at a pace that is healthy and within their personal means. 18+ only.
Ready to Play on 117bet?
Now that your questions are answered, dive into everything 117bet has to offer — from live cricket betting during the BPL to hundreds of certified slots and a full live dealer casino experience.
18+ Only • Play Responsibly • SSL Secured • Fair Play Certified