117bet Privacy Policy — How We Handle Your Personal Data

1 Introduction and Scope

This Privacy Policy ("Policy") is issued by 117bet ("we", "us", "our") and applies to all personal data processed in connection with the 117bet online betting and casino platform accessible at https://117bet.onl (the "Platform"). It describes our practices with respect to the collection, use, storage, disclosure, and protection of personal information belonging to registered account holders and visitors to the Platform (collectively, "you" or "players").

117bet is committed to maintaining the highest practicable standards of data privacy and information security. We recognise that the personal data you entrust to us when you register, deposit, or interact with the Platform is sensitive, and we treat it accordingly. This Policy is written in plain English and is intended to give you a clear, honest account of exactly how your data is handled — not to obscure our practices behind opaque legal language.

This Policy applies to all data collected through the Platform, including data submitted via account registration forms, payment transaction records, customer support interactions, device and browser telemetry, and promotional communications. It does not apply to third-party websites or services that may be linked from the Platform; those services are governed by their own privacy notices.

By registering an account on the 117bet Platform or by continuing to use the Platform after this Policy has been published or updated, you acknowledge that you have read and understood this Policy and consent to the data processing activities described herein. If you do not agree with any part of this Policy, please discontinue your use of the Platform and contact our support team to arrange account closure.

2 Personal Data We Collect

117bet collects personal data from you in a number of ways — directly when you voluntarily provide it during registration or account management, automatically when you interact with the Platform, and in some cases from third-party verification partners. Below is a comprehensive overview of the categories of personal data we may hold.

2.1 Data You Provide Directly

• Identity data: Full legal name, date of birth, gender, and national identification details submitted during registration or identity verification.
• Contact data: Mobile phone number, email address, and (where provided for verification purposes) residential address.
• Account credentials: Username and encrypted password. Passwords are stored in hashed form and are never readable by 117bet staff.
• Payment data: Mobile financial service account identifiers (bKash number, Nagad number, Rocket account), bank account details (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank), and payment card information (Visa or Mastercard details) where applicable. Full card numbers are never stored on our servers; they are tokenised by our payment gateway partner.
• Identity verification documents: Scanned or photographed copies of government-issued identity documents (National ID card, passport, or driving licence) submitted in response to a KYC (Know Your Customer) verification request.
• Support communications: The content of any messages, emails, or chat transcripts exchanged with our customer support team.

2.2 Data Collected Automatically

• Device and browser data: IP address, browser type and version, operating system, device model, screen resolution, and language settings.
• Usage and behavioural data: Pages visited on the Platform, time spent on each page, game sessions initiated, bet histories, deposit and withdrawal records, and feature interactions.
• Location data: Approximate geographic location derived from your IP address. We do not collect precise GPS location data.
• Cookie and tracking data: Session identifiers, preference cookies, and analytics identifiers as described in Section 5 of this Policy.

2.3 Data Received from Third Parties

• Identity verification partners: Where we use a third-party KYC provider to verify your identity documents, that provider may supply us with a verification result and summary data.
• Payment processors: Transaction confirmation data, including the status of deposits and withdrawals processed via bKash, Nagad, Rocket, Upay, or card payment gateways.
• Fraud detection services: Risk scores and flagging data generated by automated fraud screening systems to protect the platform and its users.

3 How We Use Your Data

117bet processes your personal data only for specific, legitimate purposes. We do not sell your personal data to third parties, and we do not use it for any purpose unrelated to the operation of the 117bet Platform and the provision of our services to you. The following is a complete account of the purposes for which we process your data:

• Account management: To create and maintain your player account, authenticate your identity at login, and manage your account preferences and settings.
• Service delivery: To process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard; to settle sports bets and casino game outcomes; and to credit bonuses and promotional rewards to your account.
• Identity verification and compliance: To verify your age (18+) and identity in accordance with our Know Your Customer (KYC) obligations, and to screen your account against sanctions lists and fraud databases.
• Responsible gaming: To monitor your gambling activity for signs of problem gambling behaviour, to enforce any deposit limits, session limits, cooling-off periods, or self-exclusion periods you have set, and to send responsible gaming communications where warranted.
• Customer support: To receive, process, and respond to your support enquiries, complaints, and feedback submitted via our live chat or email channel at [email protected].
• Security and fraud prevention: To detect, investigate, and prevent fraudulent transactions, unauthorised account access, multi-accounting, bonus abuse, and other prohibited activities that could harm the Platform or its players.
• Platform improvement: To analyse aggregated usage data and behavioural trends in order to improve the design, performance, and content of the Platform.
• Marketing communications: Where you have provided consent, to send you promotional offers, bonus announcements, and seasonal campaigns (such as Eid, Pohela Boishakh, or IPL season promotions) by email or SMS. You may withdraw this consent at any time by contacting support or adjusting your notification preferences.
• Legal obligations: To comply with any lawful request for data disclosure from a competent authority, court order, or regulatory body, and to maintain records as required by applicable financial crime prevention obligations.

4 Data Sharing and Third Parties

117bet does not sell, rent, or trade your personal data to any third party for their own commercial purposes. We share your data only in the limited circumstances described below, and only to the extent necessary for each specific purpose.

4.1 Payment Service Providers

When you make a deposit or withdrawal, your payment details are shared with the relevant payment service provider — which may include bKash, Nagad, Rocket (Dutch-Bangla Bank), Upay, or an international card payment gateway — solely for the purpose of processing the transaction. These providers are bound by their own data protection obligations and may not use your data for any purpose other than processing the payment.

4.2 Identity Verification Partners

To fulfil our age verification and KYC obligations, we may share your identity documents and personal details with a third-party identity verification provider. This provider processes the data on our behalf and returns a verification result; they are contractually prohibited from using your data for any independent purpose.

4.3 Game Studio Providers

The casino games and live dealer tables available on the 117bet Platform are powered by third-party studios including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi. When you participate in a game session, limited session and account reference data is transmitted to the relevant provider's game server to enable game functionality. No full identity or payment data is passed to game providers.

4.4 Fraud and Security Vendors

We use automated fraud detection and cybersecurity services that process IP addresses, device fingerprints, and transaction metadata to identify unusual or potentially fraudulent activity. These services operate under data processing agreements that prohibit secondary use of your data.

4.5 Legal and Regulatory Disclosure

117bet will disclose personal data to law enforcement agencies, regulatory authorities, or courts where we are legally compelled to do so by a valid court order, statutory requirement, or regulatory obligation. Where possible and legally permitted, we will inform you of any such disclosure.

5 Cookies and Tracking Technologies

The 117bet Platform uses cookies and similar tracking technologies to provide a functional, personalised, and secure user experience. A cookie is a small text file stored in your browser that helps the Platform remember information about your session and preferences.

5.1 Types of Cookies We Use

• Strictly necessary cookies: These cookies are essential for the Platform to function. They enable core functionality such as maintaining your login session, storing your shopping cart during the deposit flow, and preventing cross-site request forgery (CSRF) attacks. These cookies cannot be disabled.
• Functional cookies: These cookies remember your preferences — such as your preferred language (English), notification settings, and responsible gaming limits — so you do not need to reconfigure them on each visit. You may disable these cookies, but doing so may affect Platform functionality.
• Analytics cookies: We use privacy-respecting analytics tools to understand how players navigate the Platform — which pages are visited most, where users drop off, and how game sessions are initiated. This data is aggregated and anonymised; it is not linked to your personal identity. You may opt out of analytics cookies.
• Security cookies: These cookies help us detect and prevent fraudulent logins, bot activity, and multi-accounting. They store a device fingerprint identifier that assists our fraud detection systems in verifying that login attempts originate from a recognised device.

5.2 Managing Your Cookie Preferences

You may control cookie behaviour through your browser settings. Most modern browsers allow you to block or delete cookies entirely, or to configure per-site cookie permissions. Please note that disabling strictly necessary cookies will prevent you from logging in to your account and using most Platform features.

For detailed guidance on managing cookies in your specific browser, refer to your browser's help documentation. Commonly used browsers in Bangladesh include Chrome, Firefox, and Samsung Internet — all of which offer granular cookie controls in their settings panels.

6 Data Retention and Storage

117bet retains your personal data only for as long as is necessary to fulfil the purposes described in this Policy, and in any case for no longer than is required by our legal and regulatory obligations. The following retention periods apply as a general guide:

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised in accordance with our internal data lifecycle management procedures. Anonymised aggregated data may be retained indefinitely for statistical and platform improvement purposes, as it can no longer be linked to any identifiable individual.

6.1 Data Storage Location

All personal data collected from 117bet players is stored on secured servers protected by industry-standard physical and logical access controls. Data is encrypted both in transit (using TLS 1.2 or higher) and at rest (using AES-256 encryption). Access to personal data is restricted on a strict need-to-know basis to authorised 117bet personnel and approved service providers only.

7 Your Privacy Rights

As a player on the 117bet Platform, you have a number of rights with respect to the personal data we hold about you. We are committed to facilitating the exercise of these rights promptly and without unnecessary bureaucracy. Your rights include the following:

• Right of access: You may request a copy of all personal data that 117bet holds about you. We will provide this within 30 days of receiving a valid request. This is sometimes referred to as a Subject Access Request (SAR).
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you may request that we correct or update it. You may also update certain account details yourself via the account settings panel.
• Right to erasure: You may request that we delete your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where you object to processing on legitimate interest grounds. Please note that some data must be retained for legal and regulatory reasons even following an erasure request — we will inform you clearly which data cannot be deleted and why.
• Right to restriction of processing: You may request that we temporarily suspend processing of your data while an accuracy dispute or objection is being resolved.
• Right to data portability: Where processing is based on your consent or on contract performance, you may request that we provide your personal data in a structured, machine-readable format so that you can transfer it to another service provider.
• Right to object: You may object at any time to the processing of your personal data for direct marketing purposes. Following such an objection, we will immediately cease sending marketing communications to you.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

To exercise any of the above rights, please contact our support team at [email protected]. We will acknowledge your request within 3 business days and respond in full within 30 days. Where a request is complex or we receive multiple simultaneous requests, we may extend this deadline by a further 60 days, in which case we will notify you of the extension and the reason for it.

8 Data Security Measures

117bet takes the security of your personal data seriously and implements a comprehensive set of technical and organisational measures designed to protect your information against unauthorised access, loss, alteration, or disclosure. Our security framework includes the following measures:

• SSL/TLS encryption: All data transmitted between your browser or mobile device and the 117bet Platform is encrypted using TLS 1.2 or higher. This ensures that your login credentials, payment details, and personal information cannot be intercepted during transmission.
• Encryption at rest: Personal data stored on our servers — including identity documents, payment records, and account information — is encrypted at rest using AES-256, one of the strongest symmetric encryption standards available.
• Password hashing: Account passwords are never stored in plaintext. They are hashed using a strong, salted one-way hashing algorithm (bcrypt) so that even internal 117bet staff cannot view your password.
• Access controls: Access to personal data systems is restricted to authorised personnel only, enforced through role-based access control (RBAC), multi-factor authentication (MFA) for internal systems, and regular access reviews.
• Fraud detection systems: Real-time automated systems monitor all login attempts, transactions, and gameplay activity for patterns consistent with fraud, unauthorised access, or account compromise. Suspicious activity triggers automatic alerts for manual review.
• Security audits: Our platform infrastructure and data handling procedures are subject to periodic internal security reviews. Third-party game providers used on the platform are required to maintain fair play certification from independent auditing bodies.
• Data minimisation: We collect only the personal data that is strictly necessary for each stated purpose. We do not collect or retain data speculatively or for purposes that are not described in this Policy.

While 117bet implements robust security measures, no online platform can guarantee absolute security against all threats. In the unlikely event of a data breach that is likely to result in a high risk to your rights and freedoms, we will notify you without undue delay and provide clear information about the nature of the breach, the data affected, and the steps we are taking in response.

You also have an important role in keeping your account secure. Please ensure that you use a strong, unique password for your 117bet account, do not share your login credentials with anyone, and contact us immediately at [email protected] if you suspect that your account has been accessed without your authorisation.

9 Policy Updates and Contact

9.1 Updates to This Policy

117bet reserves the right to update or amend this Privacy Policy at any time. When we make material changes to the Policy — for example, to reflect new data processing activities, new third-party service providers, or changes in applicable law — we will update the "Last Updated" date displayed at the top of this page. Where changes are significant, we will also notify registered players via email or in-platform notification within a reasonable period before the changes take effect. Your continued use of the Platform after any published update constitutes your acceptance of the revised Policy.

We encourage you to review this Policy periodically to stay informed about how 117bet is protecting your personal data. The most current version of this Policy is always accessible at https://117bet.onl/privacy-policy.

9.2 Contact Us About Privacy

If you have any questions, concerns, or complaints about this Privacy Policy or about the way 117bet handles your personal data, please contact our support team using the details below. We take all privacy enquiries seriously and will respond promptly.

Email: [email protected]
Support hours: English language support, 24 hours a day, 7 days a week.
Response target: Within 30 minutes during Bangladesh Standard Time (BST, UTC+6) peak hours for general enquiries; within 1 business day for formal data rights requests.